Privacy Policy

Last Updated: February 2026

ICA International Chemicals (Pty) Ltd. ("ICA", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or create a profile
• Contact us through our website, email, or phone
• Request product information, technical support, or quotations
• Subscribe to our newsletters or marketing communications
• Participate in surveys, promotions, or events
• Apply for employment or partnership opportunities

This information may include: name, email address, phone number, company name, job title, physical address, registration numbers, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our products and services
• Communication: To respond to your inquiries, provide technical support, and send important updates
• Marketing: To send you promotional materials, newsletters, and information about our products (with your consent)
• Business Operations: To process orders, manage accounts, and conduct business transactions
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety: To ensure the safe use of our agricultural products and comply with regulatory requirements
• Analytics: To analyze website usage, improve user experience, and optimize our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting business, or serving our users (e.g., hosting, analytics, email services)
• Legal Requirements: When required by law, court order, or government regulation, including POPIA compliance
• Safety and Protection: To protect the rights, property, or safety of ICA, our users, or others
• Business Transfers: In connection with any merger, sale of assets, or acquisition of all or part of our business
• With Your Consent: When you have given explicit consent for us to share your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights regarding your personal information:

• Right to Access: Request access to the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Object: Object to the processing of your personal information for certain purposes
• Right to Restrict Processing: Request restriction of processing in certain circumstances
• Right to Data Portability: Request transfer of your personal information to another service provider
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal and regulatory requirements
• Business needs and operational requirements

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For complaints regarding data protection, you may also contact the Information Regulator of South Africa: